Hi When my battery turned up at the door I took the parcel in only to find that battery acid had leaked all over the containing bag and onto the cardboard of the box. Albeit dilute acid I still found it burnt my skin and created an immediate hazard I had to deal with. I put it to one side of the prch to return to work only to find my daughter threw her coat on the box when she came home from school, not knowing what it was. I subsequently put the box and battery into the back of my old landrover until I could come up with a solution. I rang you guys and you promised collection but I had no real safe way to seal the box up again which was also hassle. The courier never turned up when promised and I had to ring you again to order another courier. All the while this was happening I had a car still off the road and the worry of the battery leaking in the back. Your guy on the phone said UPS were the only carriers allowed to deliver hazardous items - yet the box is not marked as such and the UPS guys are chucking them around in their vans... not a great service and I'm still waiting for a refund... ijknight@live.com GU1 2HN