Initially I didn't want to use paypal which made the site very tricky to use. I tried to put my payment through three times which was frustrating. However, once I went ahead with paypal it was very straightforward. The call to action for the basket is not obvious enough and I ended up putting the same things in my basket a few times. However, a customer service representative called Rosie was VERY helpful. She was really quick to respond and sort out any issues that I had and also very friendly. Therefore, I'd say my experience of the site was poor but Rosie made the overall experience of Patchwork a good one.