On August 31, 2024, I took advantage of a special offer that included 25% off, an additional 15% for Labor Day, and $50 off with the discount code PAULRICH-FRIEND. I ordered the Star Dust || Silver Oasis watch (order #107870SB) for my son's birthday and paid $184.71 USD with my credit card. However, on September 4, 2024, I noticed that the order hadn't arrived. Upon tracking it, I discovered that it had been canceled without any notification via email or otherwise. I contacted customer support and received a response from Pam, who apologized for the inconvenience and explained the cancellation. She offered a 15% discount on my next order if I sign up for the newsletter. I requested to speak with the General Manager about this issue, but I have not yet received a response. Is this resolution fair in your opinion?