This company operates in a gray area. I initially signed up for a reduced fee trial ($31), which I used briefly as the videos did not work. I received a full charge 3 months later. Within minutes I messaged them because I hadn't used the service and the charge was made without consent. Their response? A screenshot of the payment plan, and in small print the hidden fee of $79.99.
They didn't reach out to let me know my trial would be ending, that they would be going forward with the full subscription or to check on how I was even liking the product. It's bad business and tells you they do not believe in their product if they have to resort to underhanded ways to make money.
I got charged a second time January 10th and I have now reported them to the FTC, the BBB as well as my bank after the repeated charges and extreme difficulty to cancel. I never used their services beyond watching one awful video and they acknowledged that they are able to see that on their end but refuse to refund me.
6 months ago
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