Made the error of signing up at a heavily discounted rate. Having tried the videos, they are of very poor quality with the English voiceovers difficult to understand. I have never used the training videos as the product just didn’t work for us. When I noticed £66 leave my account, I logged into the website to attempt to cancel. Alarm bells should have started ringing when I realised there’s no access to a personal account and cancelling would require containing their team via email - this is how they get you, make it as difficult as possible to cancel. I requested to cancel my account, which was responded to quickly, however, another trick they use to keep your money is the requirement to click a link in the email and complete a survey, before your account is actually cancelled. I requested a refund stating my current circumstances and that I had never gotten around to using the account, however, they have refused the refund and intend to keep the payment of £66 - which is over double what I initially paid when I originally signed up. One of these companies that offers a poor/mediocre product, makes it challenging to cancel and relies on the many individuals who are wrapped up in life and forget to cancel. AVOID AVOID AVOID