I received a notification that my order would be delivered 20 days after initial delivery day (on Thanksgiving eve). I told the customer service agent I will not be home to receive it, that there has been a string of package robberies (I've gotten two stolen) and that leaving a piece of expensive furniture outside for 5 days will almost certainly result in it getting stolen. They would do nothing to hold or cancel my order. I guess I'll have to wait and see if I'm out $500 - worst customer service I've ever seen.
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