Pottery Barn teen’s iridescent backpack ($83 at time of purchase) ripped (shoulder strap completely ripped off) within a few weeks of my first-grader’s use. I would never recommend purchasing a PB backpack. When I called customer service, at first the woman I spoke with told me she could give me a store credit only. She then spoke with her manager and told me she could give me nothing at all since it was outside the 30-day window. I found this to be outrageous and will not be purchasing from them again in future.
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