If not for the popularity of the label, I would think the company was a scammer. The experience of online ordering is much the same. I made my online order, could not access any tracking from the email confirmation page. I went online, logged in and could not even find evidence of my order. My confirmation page had provided a delivery date, but the delivery didn't happen. I looked for an email notification about the delayed delivery but had none. Still could not get any tracking. I called and got the run around and finally was told it was going to be delivered 5 days later, on a day I couldn't be home to receive it. I tried to schedule a different delivery date and got the run around again. In total, this took 5 phone calls. On the fourth phone call, I cancelled my order. But there was no email confirmation or evidence that the order had been cancelled, so then I had to make the fifth phone call to confirm. I don't recommend, unless you enjoy having your orders go into a big, black hole.