Buyer Beware of PB Teen Customer Service. They will not replace damaged goods once they offer you $5.00 off. I received a damaged lunchbox and all they offered to do was offer a return of $5.00. Not knowing or thinking about these packages being insured I did not object. Once I called Customer Service back to question this, they said there was nothing they could do that the order was finalized by the $5.00 amount. So, I have to pay for a permanently damaged item full price with no offer of replacement. This is unethical behavior on the part of Pottery Barn Teen towards their customers.