I purchased the PB Teen Gear-Up Navy Solid Recycled Backpack (Item# 2883610) for my HS son last year, 8/2022. His previous PB kids backpack had lasted 6+ years and in fact we still have it! However, the quality of the new backpack is not the same as the older models or it is possible that the PB Teen backpacks are just not as well made as the PB kids backpacks. The canvas material on the shoulder strap has begun to unravel. I noticed this at the end of the school year when the backpack was less than a year old. (I have pictures, but this site is not allowing me to upload them.) I purchased the backpack last year with no discounts or coupons confident in my purchase based on my previous experience with PB backpacks. My two daughters also have PB kids backpacks that have lasted multiple years. I wrote PB today to request a new backpack due to the defect on the canvas fabric on the shoulder strap. They responded quickly in the Live Chat (less than 15 min). I was informed that the best they could do was provide a 15% discount based on how long ago the order was placed. I have decided at this point it will be less expensive to take the backpack to a tailor for repair. I will hang on to my daughters older PB kids backpacks for as long as we can, but will look for a new manufacturer for their next backpack, when needed. It’s disappointing that the quality of this product has declined. They did have a great product and I have previously highly recommended them and even sent them as gifts! It is unfortunate that I can no longer do this.