I received a pottery barn teen backpack for my daughter. Within one week of school, the bottom seem unraveled and there was a large hole in the bottom. My daughter had a folder in here backpack and that is all. When I called to have a new one sent . They said it was no longer available . They offered a 10 percent of what I paid in a gift card to their store. I paid $60 for the back pack and had to go to get it sewn to fix their error . My daughter who was super excited for her backpack was devastated that they didn’t have a new one to send . Which happens, but potterbarn should have offered to pay to have it fixed or reimbursed for a defective item. They offered no solution but to give a gift card for their store. Horrible customer service.