An awful ordering and customer service experience. We ordered a storage headboard/bed and large dresser for my son on 12/30 and it was advertised as available to deliver between 1/4 and 1/18. After 1/18 passed and we heard NOTHING, we contacted PBteen CS and were told that there was "a problem with the order" and they had to "reprocess" it. We got a delivery notification 5 days later and set it up for 1/25. The delivery team shows up with literally ONE BOX that measured no more than 60" x 32" x 14" - and NOTHING ELSE. Needless to say, it wasn't the correct order, just the foot and head boards. So think about that... The delivery of a storage bed with bookcase headboard AND large dresser were ordered, but delivery was scheduled for just ONE piece, and that couldn't have been it as it was the size of a set of TV trays. Wife calls CS and explains the situation over and over again, bc she was transferred no less than 14 (no bleeping joke) times over 90+ minutes. This includes 5 "dropped" calls/transfers. She asked to speak with a supervisor no less than 30 times, and only after insisting that she was done telling the same story over and over and over again (at least 2x each time with every new CS rep - what I'll (respectfully) call "level 1 support") did anyone attempt to transfer her. Once each of the 5 transfer attempts were actually acknowledged and transfers to a supervisor were "attempted", each only resulted in her being disconnected (silence then eventually a dial tone) after holding on the line for 10+ minutes, EACH TIME. IMO, she wasn't on hold, she was being drawn out until some ahole dropped the call on purpose, and I can only assume it was bc they knew they couldn't answer the tough questions or fix our problems Please keep in mind that ALL we wanted was his furniture. AT NO TIME DID WE ASK FOR ANYTHING MORE THAN FOR YOU TO DELIVER THE PRODUCTS WE ORDERED (and you charged us for weeks prior). I'm sorry, but the "dropped calls" and complete ignorance do not happen that many times by mistake. Ironically, the only PBt representative who actually seemed to care, AND ACTUALLY GOT BACK TILL ME AS SHE PROMISED, was someone who was notified by the shipping company that we were refusing delivery and she called to ask why. When I told her, she was empathetic and dug into the problem. 45 minutes after my wife hung up from her PBt CS escapade, this woman called me back with a "plan to get (our) furniture delivered." I felt awful and apologized f to her for her having to chase her tail, thinking all along that you share the same CS software platform and she could see all.of.our drama unfold during the day; but I (THE CUSTOMER) had to fill her in on our two hour debacle. She was apologetic and gracious. Promote her and let her run your entire CS team!!! Then, and ONLY then, will.i ever consider PB products moving forward. I've unsubscribed from all mailing lists as of Friday, so maybe we will meet again, but I'm not.planning on it.