I placed an order from the PBT website and received a confirmation of my order with a window of when my order would most likely be delivered by UPS. A week and half later after the expected delivery I received an email saying my order was CANCELED since the item was now out of stock. WHAT???!!!! Why would any company sell products that they are not able to then fulfill???!!! I did get a refund however I was very disappointed since I was expecting this item. I called to see if they would substitute the item with another that was in stock and they REFUSED. Awful!!!! I will never buy from PBT or any of their other sister stores. I have been disappointed more than once. Be weary of their practices in fulfilling orders.