Received offer via email for 25% off everything. Placed order within time parameters on 11-28-2020 for Juniper Mesa Embroidered Hug Pillow. Order receipt confirmed via email and included Track My Order link. Link to website stated estimated shipping date was 12-3-2020. Never updated. Tried many times but no updated information. Sent customer service email with all details to request update. Return response said the were in office. Called office and automated response said send email!!! Called order by phone center to speak to live person. They tried to contact customer service via phone with same results. Now Track My Order link says they cannot find my order!!! I have a screenshot saved that proves they did accept my order. This is fraudulent advertising with no intent to fulfill the order and ship the merchandise.