Customer service was appalling, the order stayed as 'payment received' until I contacted by telephone as I had had no confirmation or dispatch email. I was advised that someone would call me back personally, however this did not happen. Instead I received a quick email plus the status changed to pending.
Time passed and again, they made no contact with me and the order status stayed as 'pending'. I sent endless Facebook messages and emails to the address that had contacted me that one time and although I sometimes got a reply, no one could tell me the status of my order or whether any progress had been made.
Eventually, I sent an email demanding a refund if they were unable to fulfil my order. Maybe this kick-start some action because then within days the order WAS fulfilled.
Contact with the company was minimal to non-existent and the speed in which they replied to messages was slow and at most times generic.
The quality of the items were poor also, I will explain this in another section. Overall, I have never felt the need to complain so much with the final product being very disappointing. I would give this company a very, VERY wide berth.
5 years ago
Personalised Jewellery has a
4.8
average rating
from
3,851
reviews
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