Although the quality of the jewellery is acceptable, the customer service is very poor.
When the item I ordered was faulty because part of it had not being fitted, I tried repeatedly to contact the customer care phone number. No one ever answered, and the messages I left on the answer-phone were not answered either. Eventually I found an email address on the Paypal receipt which thankfully was answered.
However instead of offering to replace the faulty jewellery, the missing part was sent on it's own in a small bag, so I'm now left to work out how to fit it. As I am a elderly person and have no suitable tools this is far from a good result.
5 years ago
Personalised Jewellery has a
4.8
average rating
from
3,851
reviews
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