Giving credit where credit's due. It was good quality sterling silver necklace and clear engraving as requested. My daughter actually loved the necklace. However, very disappointed that I specifically paid £9.99 for next day delivery and was only after I had paid for it that the confirmation email stated it would not be delivered until two days later. When I emailed to complain I felt insulted that I was stupid not to notice this was stated clearly and no one else complained. I was offered a cancellation and refund but by that stage it was too late and if I ordered next day delivery with another company it would still have been delivered too late by then. It's just left be very weary paying for next day delivery in future.