Very disappointed with this pram. Didn't think it was nearly as nice in person as it looked online. The material was cheap & flimsy and the overall pram was thin plastic. Update. I was in contact with Cate from Petalina regarding the original pram & she was very helpful in giving me details of how I could return the pram hassle free & at no cost to me. The return process was very straight forward. I was refunded my money within a week once Petalina had received the pram. Cate was very helpful sending me pictures of other better quality prams they had. I eventually choose an alternative which is overall a better pram although I personally thought it was still a bit pricey. The only thing I didn't like about the pram was the instructions, they were in small print & not very clear to read or understand however, after putting 2 wheel pieces on the wrong way we got there again with the help of Cate. Couldn't fault the customer service with Petalina. Thank you.