I like your website and was really pleased that your firm is situated in Surrey and if I had wanted to pick up the phone to speak to you I could. You kept me well informed regarding the delivery(by email) and the doll was delivered within a few days of ordering by a very pleasant young man. Unlike many delivery firms these days. The doll is a birthday present for my granddaughter and she won't be opening her present until tomorrow but of what I saw of her she is a pretty doll and I love the fact that she opens and closes her eyes. I could have ordered the doll for £10 less with Amazon but I prefer to deal with quality companies and you appear to be one of them. Regards Monique Allright