Hi Cate,  I have not actually received the doll yet but my daughter Claire in London received it promptly and will be bringing it out to me at Xmas to give to my granddaughter / her niece. Claire already has the same doll for her daughter Isabelle and recommended your site to me. Isabelle loves her 'Baby Lucy'! It was still cheaper to buy it that way and pay VAT rather than postage to Australia, and considerably less expensive than sourcing a similar doll in Australia. I had some difficulty with placing the order however because it appeared impossible to to pay with either my Australian credit card or PayPal for delivery to London. Luckily I have deposited a small amount of money in Claire's English account so was able to access that, otherwise I would have needed to ask her to order directly, which would not be so good if for example I or anyone else outside the UK wanted to order a surprise gift for an English granddaughter.  You might want to look into that aspect of your site. I look forward to receiving the doll very soon. Best Wishes  Jo Featherston