After a great deal of sleuthing, I ordered a Petalina doll for my 3 year old granddaughter for Christmas 2016. Ordering and receiving of the doll were painless which is great especially with having to send her to Canada, and the doll itself exceeded my expectations greatly. Her face, arms and hands are pleasantly smooth and not real hard and her body is very cuddly. Her hair is AMAZING!!! (our very favorite feature) and her skin tone colouring is lovely too. Her clothes are also well made. She is absolutely beautiful overall. My granddaughter is in love with her. Definitely worth the money, Will definitely purchase more dolls from Petalina. Thank you Petalina for your great service.