The customer service at Petalina was exceptional. I had a question before making my first purchase and Cate herself replied promptly to my inquiry, reserved the doll for me (it was the last one they had) before I even made my payment. I felt I was given exceptional personalized customer service. I was kept updated with the super fast shipping to the US. The doll prices are super competitive and for European dolls especially, you can't beat Petalina's prices even with shipping costs. I will be a repeat customer for sure!! I loved my Sylvia Natterer doll Smilla!! She came well packaged and protected to my door with a signature requirement for delivery. Thanks Cate and team!!