The overall experience was okay but the handover of the new car was a let down for the following reasons. 1.Told to come and enjoy the handover process and get some free food none left by my 6pm handover. 2.I was told as part of the poor service I received for my previous vehicle I would receive some wine as part of the £50 the sales agent has for poor service and all I got was 1 bottle of wine. Other people were getting flowers for there wife etc. 3.The handover process was bad due to the amount of time it took and the constant going and checking what to do next. 4. I even had to take the star sticker with my name on it off the car window as the salesman was away to see someone else by then. 5. This is my second new car from you and it will be the last as when you get a new car it should be a bit special as the whole process should be a once in a lifetime experience.