I agreed the purchase of a used car & arranged the collection time with the salesman. I confirmed this by e-mail & referred to our verbal agreement of price to include tank full of petrol, one years road tax & participation in the Peter Vardy promotion for 'Black Friday' On collection i discovered that the salesman was on holiday & the only concession they would make at the time was on the petrol. As asked i forwarded my e-mail for further investigation but have heard nothing. To add insult to injury the car, which had been driven up from Edinburgh the previous day, had not been valeted & i discovered traces of spilt coffee in the centre console & the car needed a good wash