We have been loyal customers of Peter Vardy for approximately 7 years, choosing to travel 30 miles from our home in Monifieth to Perth as we have always had a great service...until now. We picked up our car on Saturday 20th February. From day one the parking sensors didn't work, the bonnet strut was broken and there was only 1 key - we were told that the 2nd key would be sent to us but almost 2 weeks later we have still not received it. The car was booked into the garage on the 7th March for the above repairs. However, on Tuesday 23rd February, 3 days after we picked up the car it overheated and we were unable to drive it. My husband was told by a very unhelpful service manager that he would have to arrange to get the car to Perth himself, which he did reluctantly at a cost of £120 to ourselves. We have not been refunded this money as yet. Although we have a courtesy car we are extremely disappointed that 10 days later our car is still in the garage and we have no guarantee of when we will get it back. We are also very disappointed with the customer service, or lack of it. Communication has been extremely poor - on numerous occasions our calls have not been returned costing us unnecessary phone charges. We cancelled the direct debit for the remaining finance for our previous car when we purchased this car but received a letter from the finance company last week asking us why and saying this could affect our credit score. My husband was furious and explained that we had recently changed cars and were led to believe by the salesman at Peter Vardy that the finance would be sorted out by them. This had obviously not happened. My husband phoned Peter Vardy on Wednesday and was assured that someone from their finance department would call him back. We are still waiting. All in all a very poor service and we are extremely disappointed. I would certainly appreciate your thoughts on this. Lindsey le Grice