I was very happy with the attention I received prior to my purchase. As has happened on previous occasions when I've traded-in my Car with you once the transaction was completed you seem to loose interest. On this occasion I cancelled the existing Service Plan on my previous car in favour of a new Service Plan for my new one. When no word came through on my new Service Plan I contacted the Salesman concerned (Alan Mcculloch) who suggested that it had got lost in the system; he was, however, able to provide substitute paper-work. Let's hope that I have better luck if and when I trade-in another car with you!! Yours etc, Neil Findlay 9/3/16