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Suzy Duncan
Issue 1. Ordered a GOLD Adam. Two days later I received a call TELLING me it would be red or blue. "not asking me if I'd like another colour" Issue 2. After demanding a gold one because it's what my wife wanted I was told I'd have to pay another £300 because only one available had on star which we didn't want. I paid the money anyway as I was told if I didn't then I wasn't getting a gold one. Issue 3. We've now had the car for 5 weeks and even though I paid the £300 we still don't have on star set up. After sales service has been terrible. Issue 4. Car was damaged on bonnet. Was told it would be collected the Monday after we got it and repaired. On said Monday we received no phone call and car was not collected and repaired until we called to ask what was going on. Apparently the salesman hadn't booked It in. Issue 5. Was told when car was fixed there would be a bottle of bubbly for inconvenience. It never appeared. Issue 6. Was also told wife would receive a bunch of flowers. Never appeared. Issue 7. Was told private plates would be made for us. They were the wrong reg. Called to say I was passing so could pick up correct ones and fit them myself. Was told I'd have them in 10 mins. Waited nearly an hour. Issue 8. On collection day. Saw a salesman WHEEL SPINNING my wife's new car till it hit the rev limiter when going to fuel it. I was absolutely livid. All in all it hasn't been a great experience. My own car is a Mercedes and the difference in customer service is worlds apart. Would appreciate some help with on star. Had enough of going back to showroom.
8 years ago
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Peter Vardy has a 4.6 average rating from 7,478 reviews

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