If it wasn't for the fact that I'd paid a small deposit to Peter Vardy Aberdeen for them to get a car sent up from another showroom I'd have probably told them to forget it and taken my custom elsewhere. I found it infuriatingly difficult to get hold of my salesman or his supervisor to find out what was going on. On the third day of phoning and leaving messages I finally got a return call from the Manager asking me to "contact him urgently" which I felt was a bloody cheek given nobody had returned my calls the previous two days. The handover procedure wasn't much better. I almost lost my cherished number plate because the salesman didn't know what he was doing (although I'd certainly been charged for the process). It still remains to be seen whether or not this process has been handled correctly by Peter Vardy. On finalising the screeds of paperwork I was taken to the car to find it totally blocked in, missing the car mats I'd paid for and the paintwork was anything but clean (so much for "showroom condition"). I have received an e-mail regarding Network Q Warranty which says "The Network Q Ownership Promise certificate issued by your Retailer will detail the start and end dates of your cover together with useful information about the Network Q Promise." I guess this was missed out of the handover also as I wasn't given anything?? The car is nice and it sold itself, which is a good job.