I just bought a corsa at the Edinburgh Seafield branch and was happy until I picked up the car. On the sales receipt I noticed that the salesman Mark Clay had added paint protection and car mats without even telling me. I complained to Craig the sales manager who apologised and offered to cover the cost of my first service. This offer didn't come close to the cost of the useless paint protection and the car mats, which incidentally were not even given to me until I complained. I agreed to let it go and accept his offer as he said that was all he would do. The offer he made was almost two weeks ago and despite me chasing it up and calling twice I still have not received the promised letter. I am happy with the car but totally disappointed at the underhand way that these products were sold to me without my consent or knowledge, and even more annoyed at the fact that this has not been resolved.
9 years ago
Peter Vardy has a
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