Sydney Imlach
Everything. Ordered aMokka 1.6CDTi 136EcFlx5d through Motability with £749 advance payment on 9/92016.with delivery on 29/10/16 On 14/10/16 Ireceived letter from Motability, everything approved with a/v payment of £899..Visited showroom was told car had NOT been ordered would be 14/16 week to order model from factory. After discussion we were told petrol model in stock,(same spec, engine POWER and drivetrain) and could be ready on 29/10. On 29/10/16 we went to collect car. Car not ready. Told car could be ready for next day at 4.00pm. Arrived at 4.00 had to wait 20 mins for salesman. We were ushered over to his desk here he told us he had another customer waiting.Everything very rushed. Signed paperwork,salesman asked Customer Relations Manager(Claie) to take over. She apologised for all the hassle we had had and handed us over to another salesman to complete handover outside and in the darkness. Handover lasted 10 mins. My wife and I were left very frustrated and angry. We left with NO paperwork, NO INSURANCE cover no Motability pack. The following day my wife took me out in the car, it was only then that I realised that the car had a 5 speed gearbox and on checking further the engine was a 115ps and not a 136ps as we were told that it would be. We had be very badly mislead. You may say I should have checked this fact out for myself, but as my hhealth problem is my eyesight this is not an option and I relied heavily on your sales staff. I contacted your head office in Glasgow and spoke to your Customer Services manager, she took some details and said she would speak to the Aberdeen Sales Manager to deal with it and that he would telephone me. A few days later he did phone me. After a very short discussion he advised me that I could have "Pulled out at anytime during the deal" and asked hat I expected him to do as he had already waived the advance payment and given my a full tank of fuel, . This had been agreed if we excepted a petrol model But not before we received a 5-speed gearbox and less powerful vechicle. We also had a £200 voucher as our freid had bought a Mokka A few days before us and we had told the first salesman we dealt with who said he honour this when we collected our car. We have since be told this offer does not include Motability cars. It does not say this on the voucher. There were many other things that went wrong but I think you will be pullig your teeth out by now as I am.
5 years ago
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