The sale was fine. I then had my car for 3 days and the battery went flat. I was told they could not provide a pick up service for my car. After being hung up on twice I came to the store. I was told they could not get my car. After about half an hour they then decided that 'the terms and conditions' had changed and they could infact pick my car up. My car has been gone for almost a week now and ive phoned every day to be told my car isn't ready even though all it needs is a new battery. I was also phoned a couple days ago and told I had to pay £400 for the new battery - even though my car is under warranty. I was told the woman would speak to the warranty people to see if this was right and she would get back to me, however she never phoned me back to tell me whether or not I had to pay. Total lack of communication here. I phoned again after two days of no contact about my car and was told is it still not ready and I would be phoned when to pick it up. Appalling customer service. Would not buy from here again.