The first salesman told me on 2 April 2014 I would get my new Mokka in June 2014. This of course turned out to be lies as the vehicle was not delivered to me until 18 August 2014. The first salesman Andy Lex left Peter Vardy for pastures new but he has now been allowed to return to the company. The second salesman undertook to chase up the vehicle and as I had been left without my car due to it being taken by the sales team as a trade in the salesman, Eddy Edwards said he would have a word with the sales manager to see about getting me a loan vehicle. I also requested that both salesmen check with the appropriate department to see if they could do better than the price quoted by Arnold Clark for 4 services and 2 MOT's which was £499. Neither salesman made any progress with this and just kept making excuses as to why they had not contacted the service department. They both eventually stated that the best they could do would be £650 and would not cover MOT's only servicing. I had to make several phone calls to the sales department to try to find out about getting a loan car without success always excuses about the sales manager not being available or that the salesman had finished early or worked late until the week before delivery of my car when I was handed a loan car which was in a filthy condition inside and out. The carpets and boot were covered in dog hairs and the rear seat was covered in stains caused by a child sitting in a car seat. Because I did not have a car of my own I was forced to use my wifes car which resulted in me having to inform the insurance company that the mileage on the car would exceed the original mileage quoted by ourselves at the time of taking out insurance. This cost me a further £50 to cover admin and the excess mileage. All told the whole experience was very stressful and extremely disappointing. No one should have to go through similar situations and my family have tried to encourage me to use Facebook to let others know about my treatment by your staff.