During purchase negotiations on the car it was stated that the car would come with 5 day drive away insurance and would be ready to drive away after it had its MOT. I collected the car filled out the remaining paperwork and drove away thinking I was insured. It turns out that I was not insured, when I contacted the salesman he told me it was up to me to insure the car which I would have done if I knew I wasn't insured, we were never issued with any links by email or verbally or given any document to do this, and we were totally misled by the salesman to thinking we had insurance as we asked him several times about the drive away insurance to be told the car will be ready to drive away after the MOT. We contacted the branch about the insurance only for the salesman to email a link 3 days after we had received the car, we then phoned the Aberdeen Vauxhaul branch and spoke to Ryan who said there were no managers available and would get one to call me back tonight Monday 15th after 19:00. We are still waiting for the call !! Your promise it to be sold with 2 keys and we only have 1 so we are still waiting for that as well There are more issues that I would like to speak to someone in management about as driving with no insurance is a criminal offence and I am not a criminal. Why was the car allowed out of the garage without insurance? The upshot being my car was hit by a hit and run driver causing considerable damage and I wasn't insured !! Who is going to pay? A prompt response will be appreciated
4 years ago
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