The staff are fantastic and do their job very well but, to me, the focus is too much on trying to sell the "ad-ons" instead of the actual sale of the vehicle. When we collected the vehicle on 18/05/18 it was handed over as having been fully inspected and cleaned but we discovered on next entering it on 19/05/18 that 1 of the keys did not function (the 1 with the white sticker placed on it did!) and the air conditioner did not work; we then had to return to the premises and book the vehicle in to get "fixed" on 21/05/18. This has been resolved but surely these problems should have been discovered and sorted before sale?!