Anonymous
I had a video of the car sent to me and based on this I went and viewed the car. I bought the car and the sales person and all other staff I dealt with were very helpful at this point. Upon buying and paying for the car the total opposite has happened. After driving the car home I noticed that the car mats which were in the vehicle were now missing (might seem to be not a big issue but they were a limited edition to match the interior). I contacted the garage and was told they would look into where they were and call me back. When they did eventually call back they explained that the mats were removed by their valeters and thrown out as they were totally unusable (I felt not their decision as they were not even Peter Vardy employees), and in my video of the car the salesperson commented on how good they were and that they matched the interior. After I contacted the salesperson I dealt with, by phone and email, I was assured that they would source another set of mats for me (not original set but a set that would fit). Eventually I felt I was being given the run-around after my emails were not being replied to, I then spoke to the used car sales manager who told me he would sort this issue and order a set of mats, three weeks later and again numerous phone calls to the garage it was obvious again that they were not even ordered. Not giving up and being told that they were on order again and due for delivery in a couple of days, I then contacted the part department myself to again discover they were not on order. The parts advisor then took up the issue with the used car sales manager and his own manager. In the end due to internal politics about ordering the mats, the parts manager took it upon himself to order them. I have now, after nearly 2 months of getting nowhere, have a new set of mats. A big thanks to both the parts advisor and his manager for resolving this issue. On the positive side the car is running fine with no issues.
2 years ago
 
Peter Vardy has a 4.58 average rating from 7,471 reviews

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