I found the the sales exec - Gary Herbert - very helpful and had a good customer experience. He was able to give us an full explanation of the controls etc of the Mokka that we purchased. When we picked up the car on the 10th April from you we were seen by Kenny Campbell who we found very helpful as well. We also agreed to purchase a service plan via yourselves. We have since received an email with an attachment containing the agreement docs from EMac who advised not to download the attachment until we did a virus check !! I do not intend to download and asked Gary to request EMac to post hard copies of the docs etc to us. I have also sent an email requesting EMac do this. To date and despite Gary's best endeavours we have not had a response from EMac. I am a bit disappointed with this and are considering cancelling the service plan.