Terrible service from start to finish - as soon as they had my cash, any caring for the customer was out the window. Problems arranging the finance paperwork, frequent calls not returned, paperwork issues when I did go in to sign, then on day of pickup further issues with paperwork resulting in 90 minute delay, brand new car had scratches on it, had to be brought back in for repair work. All the time the salesperson rather indifferent about it all. Told we would get a £50 compensation cheque for the inconvenience; that was 7 weeks ago, chased it twice but last week call not returned and email ignored. Now realised we have a problem with a rear window; genuinely dreading having to deal with Peter Vardy again. Never had such terrible service with anything in my life; that its with as expensive a purchase as a car is really poor. Summed up by the follow-up review I was sent to complete - had 2 spelling errors in my name, and the wrong branch listed. I will never, ever use Peter Vardy again, and our experience also reflects poorly on Vauxhall. My sister-in-law was also interested in the same car we bought; as a direct result of our experience, she bought with Evans Halshaw instead even though it was slightly more expensive.
7 years ago
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Peter Vardy has a 4.6 average rating from 7,471 reviews

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