Buyers beware, beware, beware. Petplan adding exclusions to policy without informing the customer. Also don’t like insuring pets from rescue centres, putting exclusions on that cover nearly everything Decided to continue the insurance that came with my young dog from a well known rescue centre. The dog had been vet checked 3 times before rehoming with nil to find on examination. Petplan put so many exclusions on the policy, that it was pointless having the insurance. So Petplan receive a detailed vet report from previous vets, saying no health problems with a dog and then exclude every part of the dog practically, and want to charge £700 for that privilege. I don't think so. I have cancelled the policy as it's not worth the paper its written on. It is very evident they do not want to insure animals that come from rescue centres even though they have been vet checked!! Also what is more worrying is the deception l experienced. I was sent a policy by email which had no exclusions, was informed that the underwriter would email me if there were exclusions. I got no email from the underwriter. I went online to set up my Petplan login 6 days later only to find they had added about 8 exclusions which covered every system of the dog. How sneaky is that Petplan. You are misleading your customers, adding things to their policy without informing them.