If I could vote 0, I would. Petplan have provided by far the worst customer service I have ever experienced. I have been waiting for six months for them to deal with a claim I have made. They are utterly uncommunicative, negligent and disorganised. Every few weeks, I make yet another call to this company in the hopes that I can motivate them to, at the very least, contact me with a decision. But, despite repeated apologies and assurances from their reps that they will be in touch, they never are. Dealing with petplan is the customer service equivalent of being 'ghosted'. Do yourself a favour and insure with ANY other company, if you think you might ever want to actually make a claim.