Initial contact with Melanie was good yesterday evening and I paid the deposit. HOWEVER I received an email at approx 3am this morning regarding me paying the balance as it was 12 weeks to our holiday. Have tried to pay this today without success. Have sent an email and also rang Melanie's number and the main telephone but no answer by anyone. Just say everyone is busy. Hope this is not ominous and hope you are not like other travel firms who ignore you once they have your money. Please contact me on my mobile number ASAP tomorrow.