It's been over 2 months now since I started the process of selling my phone to this company. Despite several emails, only some of which have been answered, I still have not been paid. Excuses included: 1) Delays caused by hospital visits. 2) Unavailabilty of payment cheques ("It will take 5 - 10 days for the bank to issue them"! 3) Nagging for my bank details which I rejected as I had requested a cheque several times. My conclusion can only be that this company is either grossly incompetent or acting unlawfully. I will now be reporting phoneconvert to Action Fraud.