Very disappointed with Damon and the family run business! Timeline: 17/10/2019 - Orders 378778 & 378760 created for Iphone 7 & Samsung Galaxy S7 04/11/2019 - Polite email chaser from Damon - very impressed - replied and further response stating no problem - the guy sounded decent and I was happy to give my custom 06/11/2019 - Phones posted 11/11/2019 - Phones received - SIGNED FOR at destination! 14/11/2019 - Email to query update unable to be sent - further enqs reveal website suspended Call me cynical but there are no contact phone numbers and the one available on open source research conveniently has one digit missing. Damon appears to be incommunicado.... and in possession of my phones! Recent reviews on a different review site have been blocked due to Phone Convert investigating or being upset! SO.... maybe Damon and his family read the reviews and this may be the only way of communicating with them! MESSAGE TO DAMON If I don't hear from you by 9am Monday 18/11/2019 I will do the following: 1. Make a report to Action Fraud and a complaint to your local police regarding a criminal offence of either theft or fraud by false representation. I will make a statement and am prepared to attend court if required to do so. 2. I will also make a complaint to Trading Standards 3. I will also submit an application to the County Court and progress a civil claim against you to recover my losses and expenses. If you have the decency to make contact this is the outcome I want: EITHER 1. Full and prompt settlement of £235 for the offer made regarding two phones as per our contract. OR 2. Prompt return of both phones so I can sell them via someone with more professionalism, honesty, integrity and decency. Thank you, Sean Marshall