I would like to award no stars if possible as this company has taken my phone and not sent payment. Initially they denied receiving it and we had to produce a tracking number as proof. Then they offered us much less money than promised as they said the camera lens was damaged. We disagreed but like other customers felt if the phone was ever returned it most certainly would be damaged by the time we received back. On accepting the lower sum of money we were told the payment would arrive soon in our bank and three weeks later it has not been done. Unsurprisingly Damon is not responding to emails. We are following the steps advised by Trading Standards and BBC Watchdog and I urge all other customers who have been ripped off to do the same.