I traded my iPhone7 and got a quote of £170 which was better than most places. After I received the trade pack and sent my phone had to chase few times to find out what is going on as Hermes showed that the phone was delivered ages ago. When I finally got an over it was £131 which was obviously a lot less than the original one however I did not want to go through all the hassle with another company so accepted. After I chase numerous times Damon who seems the only person that replies to the queries on email said that they've had technical issues and unable to process any payment. Hence why I asked to have my phone back in this case. I didn’t receive the money or phone for another 2 weeks so chased again and he finally transferred £65 which looked like it came from his personal account and said that the rest will follow. 2 weeks on and I’ve not received anything. Very poor and disappointing communication, service and experience! STAY AWAY!!!!