Customer service was excellent. However, was completely misinformed with regards to my new billing process. Was assured when I updraded my direct debit was set up and would come out on the same day as normal. After my first month with my new phone the direct debit did not come out and when I phoned EE it had not been set up and the billing was a completely different process and I ended up having to pay over £80 more than what I was told. Phones4u staff should be aware of the processess for for all companies that they are selling for. Customers should not be misinformed like this and I was very unhappy. I was put into financial difficulty because of it and would not recommend the service to anyone.