The charger wire for my new I-phone 5c stopped working after a couple of weeks. I reported it to phones 4u and was told I could go into my local branch to receive a replacement. When I went all they could offer me was a generic charger not a genuine Apple one. When you spend so much money on a contract you expect a genuine replacement NOT an inferior generic product. I contacted customer services and all they could offer me was a £15 money transfer so I could by my own genuine replacement. Apart from more inconvenience I was asked to provide my bank details, which I found un acceptable. Therefore Ive been left with a faulty I-phone charger and a generic replacement. Not good customer service and I won't be recommending Phones 4u