Very unhappy with the overall service, I was promised 3 months free line rental when signing up to a new contract, this dud not happen until I phoned up to question why I had been billed. After phones 4u checked the recording of my call when signing up they did agree with me and refunded what I was owed. Perhaps the sales people need to make sure they pass on this information when new customers sign up. Also my Samsung s5 has had problems since I got it, the screen goes blank all the time and I need to push the screen in to get it back on. I spoke to phones 4u technical department who have insisted that I need to do a factory reset on the phone as part of their fault finding procedure. I am very reluctant to do this as I have a lot of information and photos on the phone. I'm not expert but I can't see see how a factory reset on phone will rectify an obvious hardware fault on the phone. I'm now going to have to wait to get myself a phone, back all my up then do a factory reset and probably send my phone back.