A customer service advisor me to talk about an upgrade as mine was due ,But because it was not due until a week later he said we could have a new phone but only from him. He kept my husband on the phone for over an hour and as I had all the payment details he then wanted to talk to myself but as he was on the phone for so long I could not speak to him and told him to call back but he didn't. I rang him back but couldn't get hold of him so Iwe went through all the details again. After the details were taken he said the phone would be with us in the next couple of days when it did not arrive we rang customer services to ask where the phone is and they said we could not have it until the contract renewal day, Which if we would have known that we could have gone into the shop. When it did finally arrive it did not work so we got back on to customer service and they said they we would have to send it back and wait to get a new one. We tried to take it back to our local shop but they could do nothing for us as it was arranged on the phone. All in all it was a very disappointing experience with promises not being met and all the phone calls we had to make even to I phone themselves which were only. the most helpful in all of this. So we have reached a decision that when our phones are ready for an upgrade again we will NOT be using your company.