After receiving a cold call from yourselves regarding an upgrade. I opted to accept and and chose my phone and plan and was promised a galaxy tab 3 7 inch as was the promo at the time. After two weeks of hearing nothing I called the customer service department only to be told my order had never been placed. At this point I was offered the deal again however I could not have the galaxy tablet as the deal had ended. I was offered 100 pound cash back instead. Although I have now received my upgrade I have still not received the 100 pounds cash back I was promised. I feel now that after this experience I will not be using phones4u to upgrade again.