ORDERED A PHONE WHICH WAS DELIVERED QUICKLY BUT WAS FAULTY. PHONED THE TECHNICAL LINE (NOT A FREE NUMBER) WHO SPENT AGES TRYING TO HELP GET IT WORKING. IT APPEARED THE SPEAKER WAS BROKEN & WERE TOLD WE COULD TAKE IT TO ONE OF THE SHOPS WHO WOULD EXCHANGE IT. HAVING TRAILED INTO TOWN WERE TOLD BY THE SHOP THEY WOULDN'T SWAP IT AS IT WAS BOUGHT ONLINE (STILL SAME COMPANY?!) WE THEN HAD TO WAIT FOR A RETURN ENVELOPE TO BE SENT OUT SO WE COULD RETURN THE PHONE. MY PARTNER NOW HAS TO WAIT FOR A REPLACEMENT & HAS ALREADY WAISTED A WEEK OF THE FIRST MONTH & HAS NO PHONE IN THE MEANTIME!!